Q: What should I do to prepare my home for Fusion Pro Cleaning carpet cleaning?
A: Any furniture you want moved that has breakables on them, such as pictures or crystal, should be cleared. Our policy is that we will move most furniture that can be safely moved, so if you would like to have a china cabinet, credenza or other large item moved they would have to be empty prior to the crews arrival. Our technicians will do an inspection before they start cleaning and notify you if there is any furniture that can't be moved. Also, any small items sitting on the carpets to be cleaned, such as boxes, newspapers, toys and shoes, should be picked up. If there is a lot of debris on the carpet it is recommended that you vacuum first.
Q: Will the Fusion Pro Cleaning Two-Step Deep Clean system shrink my carpet?
A: No. Years ago, some carpets would shrink when cleaned because manufacturers used jute as a backing. Jute is a natural fiber that can shrink when it gets excessively wet, and old steam-cleaning equipment would sometimes cause that kind of over-wetting. Today, nearly all carpet has a synthetic backing, which helps prevent shrinking. In addition, our powerful extraction equipment helps prevent the carpet backing from getting excessively wet.
Q: I've heard that once you clean a carpet it gets dirty quicker. Is that true?
A: Not with the Fusion Pro Cleaning Two-Step Deep Clean system. Residue that gets left in the carpet from inferior cleaning processes is what causes rapid re-soiling. Our two-step deep cleaning process uses pressurized hot water and advanced cleaning agents to loosen soil. Then we remove the dirt and the cleaning solution with a pH-balancing rinse and a powerful vacuuming, leaving your carpet soft and clean.
Q: When Fusion Pro Cleaning cleans my carpet, does the padding or sub-floor get wet?
A: No. While the Fusion Pro Cleaning Two-Step Deep Clean system does use a very powerful, deep-cleaning fiber rinse, the system extracts the rinse, the cleaning solution and the dirt very effectively in the same step. That gets your carpets as clean as possible while leaving your padding and sub-floor dry.
Q: How long will it take my carpet to dry?
A: Factors like carpet material and type, and the relative humidity in your home affect the drying time. It can take from 12 to 24 hours to be completely dry, but you can walk on it right after cleaning, if necessary.
Q: Why is the 2-step hot water extraction the method most carpet makers recommend?
A: In order to get anything truly clean, you need to use water to flush out the cleaning agents and dirt. Hot water extraction is the method that uses a flushing process to remove dirt. (Imagine washing your clothes and not rinsing them. That's what happens to carpet cleaned without the hot water extraction method.) The Fusion Pro Cleaning Two-Step Deep Clean system uses a two-step cleaning process: a pre-conditioning cleaning spray to loosen soil and a combination hot water fiber rinse and a powerful vacuum to extract and remove both the cleaning solution and the dirt.
Q: I've heard water can ruin carpets. Is that true?
A: No. What harms carpet is poor quality machinery that doesn't remove enough of the water to allow the carpet to go through the drying process properly.
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